Terms of service
Welcome to ErgoVella.
These Terms of Service govern your access to and use of our website, https://ErgoVella.space, including the purchase of products and use of services offered through our online store.
By accessing our website or placing an order, you agree to these Terms of Service, subject to any rights that cannot legally be excluded.
Please read these terms carefully before using our website.
1. Overview
ErgoVella is an online retailer specializing in ergonomic comfort products, including supportive pillows, seat cushions, footrests, and related everyday comfort accessories.
Throughout these Terms, "we," "us," and "our" refer to ErgoVella.
The terms "you" and "customer" refer to individuals who browse, access, or purchase products from our website.
2. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding purchase agreement under applicable law or have appropriate permission from a parent or legal guardian.
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or illegal activities.
Submit false or misleading purchase information.
Attempt unauthorized access to our systems.
Interfere with website security or functionality.
Distribute malicious software or harmful code.
Infringe upon the intellectual property rights of others.
We reserve the right to restrict access when reasonably necessary to protect our website, customers, or business operations.
3. Product Information
We strive to provide accurate product descriptions, photographs, specifications, and pricing information.
However, product appearance may vary slightly due to screen settings, lighting, manufacturing tolerances, or product updates.
Measurements and other specifications are approximate unless expressly stated otherwise.
We may update product information to improve accuracy or reflect changes in availability.
If a product materially differs from its description, customers may be entitled to remedies under our Return & Refund Policy and applicable law.
4. Ergonomic Products and Health Information
Our products are intended for general comfort, positioning, relaxation, and everyday ergonomic support.
Product descriptions and website content are provided for general informational purposes and do not constitute professional medical advice.
Unless specifically supported by appropriate evidence and regulatory authorization, our products are not represented as medical devices intended to diagnose, treat, cure, or prevent diseases or medical conditions.
Customers with medical concerns, persistent pain, injuries, or specific health conditions should consult a qualified healthcare professional before relying on any ergonomic accessory for therapeutic purposes.
5. Orders and Acceptance
When you place an order, you agree to provide accurate billing, shipping, and contact information.
After checkout, you may receive an automated order confirmation.
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We reserve the right to decline or cancel orders for legitimate reasons, including:
Product unavailability.
Suspected fraudulent transactions.
Material pricing or listing errors.
Incorrect or incomplete shipping information.
Legal or regulatory restrictions.
If we cancel an order after payment has been collected, we will issue an appropriate refund.
6. Pricing and Payment
Product prices are displayed on our website in the currency indicated at checkout.
We reserve the right to update prices before an order is placed.
The final purchase amount, including any applicable taxes or disclosed charges, will be shown during checkout.
Payment must be completed using an accepted payment method.
Payments may be processed by independent payment service providers according to their applicable terms and security procedures.
7. Worldwide Shipping
ErgoVella offers free standard worldwide shipping on all orders.
Our estimated delivery timeframe is 7–10 business days.
Delivery estimates are not guarantees and may vary due to customs procedures, carrier operations, public holidays, weather, remote destinations, or other circumstances beyond our reasonable control.
For additional information, please review our Shipping Policy.
8. Returns and Refunds
We offer eligible customers a 30-day free return and refund policy beginning on the date of delivery.
Customers may request returns according to the requirements described in our Return & Refund Policy.
Nothing in these Terms restricts non-waivable consumer rights under applicable law.
9. Intellectual Property
Website content, including original text, graphics, branding, layouts, and other materials owned by ErgoVella, is protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit, or modify protected content without appropriate authorization.
Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.
10. Third-Party Services
Our website may use third-party providers for payment processing, website hosting, shipping, analytics, and other operational services.
These services may be subject to their own terms and privacy policies.
We are not responsible for independent third-party websites that we do not own or control, except where applicable law provides otherwise.
11. Website Availability
We aim to maintain a reliable and accessible shopping experience.
However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
We may temporarily suspend website access for maintenance, security updates, or operational improvements.
12. Limitation of Liability
To the extent permitted by applicable law, ErgoVella is not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or other obligations protected by applicable law.
Your statutory consumer rights remain unaffected.
13. Privacy and Personal Information
We collect and process personal information necessary to operate our online store, fulfill orders, communicate with customers, and provide support.
Personal information is handled according to our published Privacy Policy and applicable privacy laws.
Customers should review the Privacy Policy for details about data collection, use, sharing, retention, and available privacy rights.
14. Changes to These Terms
We may revise these Terms of Service to reflect changes in our operations, products, legal obligations, or website functionality.
Updated terms will be published on this page with a revised "Last Updated" date.
Changes will not retroactively remove rights already acquired under completed purchases.
15. Governing Law
These Terms are governed by applicable laws of the State of California, United States, except where mandatory consumer protection laws in a customer's jurisdiction apply.
Any dispute resolution arrangements will be subject to applicable legal requirements and non-waivable consumer rights.
16. Contact Information
For questions about these Terms of Service, please contact:
ErgoVella
Website: https://ErgoVella.space
Email: support@ErgoVella.space
Phone: +1 (414) 313-6634
Address: 44729 Fairway Estates Pl, El Macero, CA, United States